REFUND AND PRIVACY POLICY
Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
1. Information We Collect
We may collect the following data when you use our website:
Name, email address, phone number, and shipping address
Order details and payment method (processed via secure third-party providers)
Device and browser information (via cookies or analytics tools)
2. How We Use Your Information
We use your data to:
Process and fulfill your orders
Communicate with you about your purchase
Improve your shopping experience
Comply with legal or regulatory obligations
3. Data Protection
Your data is stored on secure servers and is only accessible to authorized personnel. We have implemented stringent security measures to protect your personal information. We do not sell, rent, or share your personal information with third parties except as required by law or to fulfill your order.
4. Cookies
We use cookies to improve site functionality, analyze traffic, and personalize content. You can disable cookies in your browser settings, but doing so may impact your experience on our site.
5. Your Rights
Under UAE and GCC laws, you may:
Request access to your data
Ask us to correct or delete your information
Withdraw consent for marketing communications.
Refund & Return Policy
All Sales Are Final
Due to our products’ exclusive, personal, and high-value nature, we operate under a strict no-refund, no-return policy.
No Refunds
We do not offer refunds under any circumstance, including:
Change of mind after purchase
Product not meeting personal preference
Late delivery by courier services
Mistaken or duplicate orders
No Returns or Exchanges
We do not accept returns or exchanges, even if the product is unused or unopened. Please review your cart carefully before finalizing your order.
Damaged or Faulty Items
If you receive an item that is damaged or defective:
Contact us within 48 hours of delivery
Provide clear photos of the damaged item and original packaging
Upon review, we may offer a replacement (not a refund) at our discretion. Claims submitted after 48 hours will not be accepted.
Contact Us
For inquiries or assistance, you can contact us at:
[email protected]
You agree to our Privacy Policy and Refund Policy by using this website.